Returns & Exchanges
At TraxNYC, we strive for complete customer satisfaction with every luxury jewelry purchase. If you are not entirely satisfied with your order, we offer a 14-day return and exchange policy for eligible items in their original, unworn condition.
Request Authorization
Contact our customer service team or log into your account to request a Return Merchandise Authorization (RMA) number within 14 days of delivery.
Secure Packaging
Place your item in its original presentation box and include all original certificates, appraisals, and paperwork to ensure a full refund.
Insured Shipping
Affix the provided shipping label or use a trackable, insured carrier to send your package back to our New York City headquarters.
Inspection and Refund
Once our master jewelers verify the item's condition and authenticity, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing