Frequently Asked Questions
Everything you need to know about your luxury jewelry experience.
Are all your diamonds and gemstones authentic?
Yes, TraxNYC guarantees that all our diamonds and gemstones are 100% natural and authentic. Each piece is rigorously inspected by our in-house gemologists, and high-value items come with official GIA or appraisal certifications.
Do you offer custom jewelry design services?
Absolutely. TraxNYC is a leader in custom jewelry. You can work directly with our design team to create a one-of-a-kind piece using 3D rendering and expert craftsmanship tailored to your specific budget and style.
How long does shipping take for my order?
In-stock items typically ship within 1-3 business days. For custom orders or items requiring resizing, please allow 7-14 business days. All shipments are fully insured and require a signature upon delivery for your security.
What is your return and exchange policy?
We offer a 14-day return policy for most standard items in their original, unworn condition. Please note that custom-made pieces and items that have been modified (such as resized rings) are final sale and cannot be returned.
Do you provide financing options for large purchases?
Yes, we offer several flexible financing solutions, including Affirm and Progressive Leasing, allowing you to pay for your luxury jewelry in monthly installments. You can select your preferred financing method at checkout.
How can I be sure of my ring or chain size?
We provide a comprehensive sizing guide on our website to help you measure accurately. If you are still unsure, we recommend visiting a local jeweler for a professional measurement or contacting our support team for a physical sizer.